Refunds & Cancellations

Refund terms vary by supplier. Final confirmed booking documents should always be checked before payment.

Before Booking

Ask our team to explain fare rules, baggage, change penalties, cancellation fees and supplier terms before confirming any booking.

Flight Changes and Refunds

Airline tickets can be non-refundable, partially refundable or changeable with fees. Airline taxes, admin fees and supplier charges may apply.

Holiday and Hotel Cancellations

Hotel and package cancellation charges depend on supplier rules, travel dates, room type and how close the cancellation is to departure.

Umrah and Hajj Packages

Umrah and Hajj-related services may include flight, hotel, visa, transfer and supplier components. Each component may carry different cancellation rules.

Processing Times

Where a refund is approved, processing time depends on the airline, supplier, bank and original payment method.